Professional Recovery, Relationships Preserved
Discreet, compliance-driven commercial debt recovery exclusively for business-to-business accounts. We protect what matters most—your business relationships.
Discretion First
Every engagement is managed with the utmost confidentiality. We understand the sensitivity of B2B relationships and act as a silent partner in your recovery process.
Compliance-Driven
Our approach is built on strict adherence to commercial collection regulations, ethical practices, and industry standards. Risk mitigation is embedded in every action.
Relationship Preservation
Our recovery process is designed to protect ongoing business relationships. We employ professional negotiation strategies that maintain goodwill and future opportunities.
Our Services
Comprehensive commercial account recovery solutions tailored to your business needs.
Account Assessment
Comprehensive evaluation of delinquent accounts, including debtor analysis, collectability scoring, and strategic recommendations.
Tailored Recovery Plans
Customized strategies designed for each account's unique circumstances, balancing recovery goals with relationship considerations.
Professional Negotiation
Skilled negotiators engage debtors with professionalism and tact, working toward payment arrangements that satisfy all parties.
Legal Coordination
When authorized by the client, we coordinate with specialized commercial attorneys to manage escalation, always with your approval and oversight.
Client Reporting
Transparent, real-time reporting on all recovery activities, account statuses, and financial outcomes. Full visibility into the process.
Compliance Assurance
Ongoing monitoring and adherence to FDCPA, FCRA, and commercial collection best practices to protect your business from liability.
Our Process
A transparent, step-by-step approach to commercial debt recovery with built-in governance at every stage.
Confidential Intake
We review your delinquent accounts, assess collectability, and discuss your relationship priorities and recovery goals.
Strategy Development
We create a tailored recovery plan with defined escalation boundaries, communication protocols, and success metrics.
Professional Outreach
Our team initiates contact with debtors using professional communication designed to maintain goodwill and encourage resolution.
Negotiation & Resolution
We negotiate payment terms, settlement agreements, or structured payment plans that align with your business objectives.
Transparent Reporting
You receive detailed reports on all activities, outcomes, and recovered funds. Full accountability throughout the engagement.
Nearly three decades serving B2B companies across multiple industries with professional recovery services.
From manufacturing to technology, healthcare to distribution—we understand the nuances of your sector.
Perfect adherence to FDCPA, FCRA, and commercial collection regulations.
Industry-leading success in recovering delinquent B2B accounts while preserving client relationships.
Client Testimonials
Hear from business leaders who trust us with their most sensitive receivables.
"Kendrick & Hayes recovered a six-figure account we thought was lost. More importantly, we're still doing business with that client today. Their professionalism preserved a valuable relationship."
"We were hesitant to use an outside firm because of relationship concerns. Kendrick & Hayes completely understood our position and handled everything with complete discretion. Zero damage to our reputation."
"Their compliance knowledge is exceptional. They kept us informed at every stage and never took action without our approval. It's clear they understand B2B dynamics and legal risk."
"As a subcontractor, unpaid invoices can stall an entire operation. They stepped in with a clear, professional strategy that respected our GC relationships while still getting results. We recovered funds we had written off without burning bridges."
"Kendrick & Hayes acts more like trusted advisors than a typical collection agency. Their strategic guidance helped us rethink our entire receivables management process."
"Professional, transparent, and effective. They treat our delinquent accounts with the same care we would ourselves. The reporting is excellent and communication is consistent."
Let's Start a Confidential Conversation
Discuss your stalled receivables in a no-obligation consultation. We'll assess your situation, answer your questions, and outline a discreet path forward—completely confidential, with no pressure to proceed.
All conversations are confidential and protected under client privilege. No obligation to engage our services.